body { min-height: 100vh; }
.ticket-row { cursor: pointer; }
.description-cell { max-width: 34rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.status-pending { background: #fff3cd; color: #664d03; }
.status-solved { background: #d1e7dd; color: #0f5132; }
.status-rejected { background: #f8d7da; color: #842029; }
.chat-card { min-height: 70vh; }
.chat-body { background: #f8f9fa; overflow-y: auto; max-height: 55vh; }
.message { width: fit-content; max-width: 78%; padding: .75rem 1rem; margin-bottom: 1rem; border-radius: 1rem; white-space: pre-wrap; }
.message.requester { background: white; border: 1px solid #dee2e6; border-bottom-left-radius: .25rem; }
.message.operator { background: #0d6efd; color: white; margin-left: auto; border-bottom-right-radius: .25rem; }
.message-time { font-size: .7rem; opacity: .7; margin-top: .35rem; }